WHAT IS A POP UP?
A pop up is an interactive fan experience, allowing and creating opportunities for personal moments surrounding selfies, autographs and talent interaction.
We utilize a timed ticketing model, which allows us to effectively control the flow of fans and ensure the maximum amount of joy and safety.
The day is designed to provide an immersive, curated environment that highlights the talent collection and fosters personal connection with the fans.
Time slots are available for general admission, photo ops, autos, and the interactive talent experience.
HOW DO I PURCHASE A TICKET?
You can order your tickets online through this website. ALL TICKETS ARE NON-REFUNDABLE AND NON-EXCHANGEABLE. Tickets are sold on a first-come, first-served basis and are limited. You will be able to purchase tickets online up to the time of the pop up, photo op, autograph or Interactive fan experience, if not sold out.
Be sure to purchase your ticket for the correct time slot. We will not be able to change time slots once the ticket is sold. All time slots have a 5 min grace period. If you miss your time slot we cannot guarantee you will be admitted into the experiences and all merch items associated with the experience will be relinquished.
A confirmation is sent to you via email after purchase. This confirmation email is your ticket. You will need this to gain entry to the Pop Up. This confirmation does not need to be printed out.
We are not responsible for orders that are rejected during processing: On rare occasions, an error may occur during the ordering process that can require the order to be resubmitted. This can include: Incomplete form submission, credit card failures, or system errors during transmission of the order.
HOW CAN I BUY THE MERCH?????
Merch will be available to purchase all weekend at Caroline’s house and Vervain Vault during pop up shop hours.
Merch is sold through a tap in or qr code. You will be able to preview the collections and check out from your own device. Merch will be available for pick up at Caroline’s House.
Pick up times vary from 20min - 1 hour.
The Interactive Talent experience allows you to purchase the merch you picked out with the talent and take it with you at the end of the interaction.
AVAILABLE COLLECTIONS AT CAROLINES
Candice King, Michael Trevino, Paul Wesley, Ian Somerhalder
AVAILABLE COLLECTIONS AT VERVAIN VAULT
Leo Howard, Ben Levin, Paul Wesley, Ian Somerhalder
YOU MUST HAVE A GENERAL ADMISSION OR EXPERIENCE TICKET TO PURCHASE MERCH FOR PICK UP AT THE POP UP EVENTS!
HOW DO GENERAL ADMISSION TICKETS WORK?
Fans will arrive 15 minutes prior to their ticketed time to check in. Fans will have 15 minutes to tour the Pop up and shop all the merch collections.
Fans are free to take photos and videos in the pop up and on the porch as long as talent is not present.
General admission tickets are only available for Caroline’s House and include an exclusive merch item.
To enter Vervain Vault during the pop up you must buy a talent experience ticket.
Each ticket permits one person to pop up. Children under 5 do not require a ticket
DO I NEED A GENERAL ADMISSION TICKET TO BUY AN EXPERIENCE?
No, all ticketed experience includes access to shop the entire pop up at the location where the experience takes place.
General admission tickets are specific to Caroline’s house to shop the pop up.
No talent interactions are guaranteed or included
HOW DOES THE INTERACTIVE TALENT EXPERIENCE WORK?
Fans book a 3 minute exclusive experience with additional time to explore the pop up shop.
Each individual/ group enters a space that allows only the booked participants to shop, chat and snap a quick selfie with the talent. The fans will then be escorted to an area to grab any desired merchandised that was picked out with the talent.
This experience provides a one on one environment to promote a more curated and intimate experience for the fan.
Max participants are 4 people and must be booked together.
The fans will arrive 15 min prior to the start of each session.
Once the Talent portion begins, fans can chat briefly, interact with the talent surrounding the merch collection and take an individual selfie.
Each participant will receive an exclusive free signed polaroid and merch item gifted by the talent. They will be led outside where they can place any additional merch orders and explore the rest of the pop up shop.
HOW DOES THE PHOTO OP EXPERIENCE WORK?
Fans book a quick photo on their personal device with talent with additional time to explore the pop up shop.
Photo ops will take place on Caroline’s porch. Fans have the option to take a selfie or have staff assist in a photo in front of the house or on the swing.
Only one person per a photo op experience.
If you want more than one person in the photo you will need to purchase an additional ticket for the same timeslot.
Photo op experiences come with an exclusive merch item and time to explore the pop up.
NO PROPS ARE ALLOWED TO BE BROUGHT INTO THE EXPERIENCE.
HOW DOES THE AUTOGRAPH EXPERIENCE WORK?
Fans book a quick autograph with talent with additional time to explore the pop up shop.
Autographs will take place in Caroline’s Kitchen. Fans have the option to grab a quick autograph on an item they bring or a provided polaroid. One autograph per a ticket.
Only one person per an autograph experience. Only one item per an autograph experience.
If you want more than one item autographed, you will need to purchase an additional ticket for the same timeslot.
Autograph experiences come with an exclusive merch item and time to explore the pop up.
WHAT IF I GET A TICKET FROM A THIRD PARTY?
All sales are non transferable. The person checking in must have their name on the confirmation email. All parties must be present at the time of the experience.
CANCELLATIONS?
In the event that Michael Trevino, Candice King, Ben Levin, or Leo Howard need to cancel, you will be refunded for that talent’s experience.
Refunds take 7-10 days.
CAN I TAKE PHOTOS/VIDEOS OF THE TALENT AT THE POP UP?
We know getting to tour Caroline's House is exciting! We encourage you to take advantage of every photo opportunity. Filming and photos are completely fine when talent is not present in the experience.
AUDIO/VIDEO CAPTURING IS NOT ALLOWED DURING AUTOGRAPHS, PHOTO OPS OR INTERACTIVE TALENT EXPERIENCES AT CAROLINE’S HOUSE.
AUDIO/VIDEO CAPTURING IS NOT ALLOWED AT ANYTIME AT VERVAIN VAULT.
IS THIS POP UP EXPERIENCE SUITABLE FOR ALL AGES?
This Pop Up is intended for adults. The views and opinions expressed by any talent or participant at, or during the pop up are those of the persons appearing and do not necessarily reflect the views and opinions of Merch by Blank clo, LLC or any of their affiliated parties.
Ages 0–5 do not need to purchase a ticket (limit one free child per paying adult). Ages 6 years and older require a full-price ticket.
THINGS THAT ARE NOT PERMITTED!
We want everyone to have the best experience possible. To ensure this please read below.
No bullying or harassment will be permitted at any time. If you witness this behavior at an event, immediately notify a staff member. Bullying or harassment is grounds for immediate removal from the pop up with no refund.
Alcohol Policy: We do not allow alcohol to be present. We reserve the right to deny entrance into any of our pop ups to anyone who appears intoxicated.
Weapons policy: Please do not bring any weapons to the pop up. No props are allowed into the experience.
Bag Policy: No bags over 4”x6”x3” are allowed inside the experience. Cubbies will be available at check in to leave any items. However any lost or stolen property is not the responsibility of Merch by Blank clo, llc, or any of their affiliated parties.
Parking: NO PARKING IS PERMITTED AT CAROLINE’S HOUSE OR SURROUNDING NEIGHBORHOODS. Please utilize parking in the town square or the local parking lot.
ADA POLICIES & ACCESS:
An ADA access ramp will be available at Caroline’s home. Due to the historic nature of the home, we do want to make sure all parties are aware that areas inside the home may be narrow or not fully accessible.
Our Pop Up events are accessible to people with disability/hidden disability. Please send us an email: HELLO@merchbyblankclo.com before purchasing your ticket to the event or at least 2 weeks prior to the Pop Up events in order for us to accommodate.
ADA Rules on Service Animals: This event welcomes service animals as per ADA rules. Service animals perform valuable work or tasks and are trained to provide help directly related to a person's disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA and therefore are not permitted at our event.
HOW DO I GET IN TOUCH WITH CUSTOMER SERVICE?
We have a contact form that we encourage you to fill out if you have any additional questions or concerns about the Pop Up event.
DISEASE DISCLAIMER
By using your admission pass, you recognize that diseases and illness, including, but not limited to, the coronavirus (COVID-19) and the common cold, may be spread through interaction with other people. Social distancing and other measures at these events are very difficult, if not impossible, to practice and enforce. Therefore, you agree that you will not purchase an event ticket if you know you have symptoms of COVID-19 or any other communicable diseases or illness, or you have a high risk of contracting or suffering from one, and you certify that you do not have any reason to believe that you have been exposed to or could be a carrier of any disease or illness. If you do attend, you agree that you will take all possible steps to protect your health and the health of others attending the event. You further agree that, by using an admission pass and attending, you thereby waive any claim of liability you might make against Merch By Blank clo, LLC. or its officers, directors, employees and agents as a result of your contracting diseases or illness from attending one of our events, and you agree that you will indemnify, defend and hold harmless Merch By Blank clo, LLC. and its officers, directors, employees and agents against any loss that any of them may suffer or be obligated to pay as a result of any claim that may be made against any of them by others, as a result of your attending the event, including, but not limited to, legal damages, attorney's fees and court costs. If you are unsure of your status, please consult with your doctor before purchasing an event admission pass. You further agree that should Merch by Blank clo, LLC. in its sole opinion believe that you may pose a threat to the health of others, it may deny you admission or request that you leave the event and that you understand and accept all risks that your attendance may encounter.